Getting Started

What does my service include?

All plans include Voicemail, Caller ID, Call Waiting, and Three-Way Calling. When using the three-way calling feature, charges for both numbers dialed will apply. All domestic long distance charges are included as well.

Is there a credit check?

No Credit Checks are necessary with OpenRoad Mobile service.

Can I change my line’s area code?

If you move, you can change your phone number to a different area code.

How do I activate my OpenRoad Mobile service?

Once your order is placed, your account will be created and a SIM card will be mailed out to you. Included with this SIM card will be instructions on how to activate your line of service, with steps that include logging into your account and processing through the self-activation process.

Will I need to buy airtime if I am reactivating my OpenRoad Mobile service?

No, it is unlimited, but there is a monthly charge.

Can I change my OpenRoad Mobile service phone number?

Yes

Will I ever be charged for overages?

The only time you may have an overage charge or a negative balance is if you are using features not included in your plan, like 411directory assistance or International Long Distance calling and texting.

What is considered an excessive user?

An excessive user is considered to be someone who uses more than 26 GB of Data use in a single month period. Making use of WiFi hotspots can better ensure that you do not reach this limit.

Do you throttle your data speeds?

Usage over 26GB of data in a month period may result in throttled speeds when in congested areas.

How do I know if my OpenRoad Mobile service is active and ready to use?

You will need to activate your service in the U.S. or Puerto Rico and make a phone call to finalize the activation and ensure that you are able to make/receive calls.

Can I reactivate my Line in a different zip code?

Yes. Our OpenRoad Mobile service has nationwide coverage. The new zip code must be in an area within your carrier of choice and their coverage area.

Can I Activate my OpenRoad Mobile service with a telephone number issued by another company?

Yes you can. You may transfer your telephone number from another company to our service for free. To port in your existing telephone number to your new line of service, the number you are porting must be active with your current service provider.

You need to submit a request to us to port in your number, and we will process your request on your behalf. In order to request the transfer and initiate the activation process. Before initiating that process, you must contact your old service provider to get the Account number and PIN number you were assigned from the old carrier.

How long does it take to get my OpenRoad Mobile service active?

Upon initiating the activation process, your OpenRoad Mobile service should be active within minutes; however, the activation process may take up to two hours. A transfer of a phone number from your current provider to a new pre-paid cellular service may take up to 2 business days, and sometimes longer in the case of landline numbers.

How much deposit is required?

No deposits are required

Can I port my Canadian phone number to your OpenRoad Mobile service?

We do not port Canadian phone numbers at this time.

Do we need to sign a contract?

There are no contracts with OpenRoad Mobile service.

Is pre-paid cellular service right for a small business?

Our services are for personal use only.

Why do I need a SIM card?

A SIM card allows a device to connect and communicate with the network. Owner-provided devices need a SIM card from OpenRoad Mobile to work.

What wireless networks does OpenRoad Mobile service use?

Your service is backed and carried on one of the nation’s largest telecommunications companies, trusted by millions of current customers. The only difference is lower costs since we don’t have to pay to build or maintain a nationwide cellular network of towers. This means you get the same dependable coverage at a lower cost. Refer to detailed coverage maps for more details.

Bring Your Own Device

What is the activation process when using our own phones?

Once a pre-paid cellular service SIM card is installed, you can activate your phone on this website.

Can we use our own phones?

Yes, but you will need to purchase a OpenRoad Mobile service SIM card from us and check that the phone you’re bringing is compatible and is unlocked if it’s a GSM phone.

For CDMA phone, how do I determine my phones identifying?

You can find your phones IMEI, MEID or ESN number in any of the following ways:

1. dial *#06# on your phone or

2. Look in your phone settings:

a. iPhone: Settings > General > About
b. Android: Settings > About Phone > Status
c. Other: Settings > Phone Information

3. Remove your phone’s battery (if possible) and look in the battery compartment.

For Spring CMDA Devices, please dial ##786# and locate either the ESN DEC, MEID DEC, MEID or IMEI

Features

Are Call Waiting, Caller ID and Conference Calling available on OpenRoad Mobile service devices?

Yes.

Can everyone’s text messages be seen by all phones on our plan?

No. Text messages can only be seen on the devices that send and receive them. Note: iPhone users who are sharing the same iTunes info will see iMessages sharing said info.

How does Voice Mail work on a smartphone enabled on your network?

Voice Mail works exactly the same on our pre-paid cellular service as it does on any network.

Can I send text messages to people who are not on your OpenRoad Mobile service network?

Yes. Text messages can be sent to and received from all USA mobile networks.

What is data?

Data is a term used to described units of time spent connecting wirelessly to the Internet.

I have great coverage with my current carrier. Will I be sacrificing coverage for a lower priced plan when switching to your OpenRoad Mobile service?

Absolutely not. There is no compromise in coverage or quality of service. Our services run on the Nation’s largest and most reliable networks. If for some reason our coverage is not to your satisfaction, you can easily switch carriers the following month without penalty/fee’s… there’s really no risk in switching.

How do I enable Wi-Fi on my phone?

Android: First, from the Menu, tap on “Settings.” Then, Tap on “Wireless & Networks.” Beside the “Wi-Fi” tab, tap the check box. This will enable your Wi-Fi. Now, below “Wi-Fi,” tap on “Wi-Fi Settings.” This will show you a list of available Wi-Fi Networks. Choose the network you would like to connect to and enter the password if needed. Finally, open up your browser.

Windows Phone: First, from your Windows Phone 7 home screen, slide the over to Applications. After getting to the applications list, scroll down to “Settings.” Once in “Settings,” scroll down to the “Wi-Fi” option. After tapping on the Wi-Fi option, you will see that your Wi-Fi will be turned off. In order to turn it on, tap on the radio button. After turning on your Wi-Fi, it will search for all the available Wi-Fi networks in your area. Now, from the list of available Wi-Fi networks, select the network you want to connect to and enter the password if needed. After connecting the device to a Wi-Fi network, you can then enjoy online gaming, browsing the Internet and downloading apps without worrying about over using your data.

iPhone: Go to the Home screen by pressing the Home button or by unlocking your phone. Select the Settings Application Select Wi-Fi and make sure the Wi-Fi button is switched to the On Position Find a familiar network below, select the network, enter in the password if needed and then you should start connecting to the Wi-Fi network. Lastly, if you are connected to Wi-Fi, you will see the WiFi icon on the left side of the notification bar.

SIM Cards

How do I install the SIM card?

Installation is different from phone to phone. Please consult your device’s manual and the instructions that come with the SIM card.

How do I know which SIM card to choose?

You will choose from which SIM card slot your GSM phone has. Either Standard, Micro, Nano size.

What size SIM card will be right for my wireless needs?

There is only one size that is right for each phone. Please check the documentation relative to your specific device for these details.

Where do you ship the OpenRoad Mobile service SIM cards?

SIM cards can only be shipped and activated within the U.S or Puerto Rico. If you attempt to activate your SIM card outside the U.S., it will not work.

What is the OpenRoad Mobile service SIM card shipping time?

We use the USPS Priority shipping which is usually guaranteed 3 business days.

Products

How do 911 calls from our lines of service work?

Your mobile phone includes an embedded GPS chipset that transmits its location. Be prepared to provide your physical address to public service personnel in an emergency call to 911. For optimal GPS signal strength, your mobile phone should be located near a window or other opening at all times.

Can I use my OpenRoad Mobile service with more than one phone number?

No, each OpenRoad Mobile Line is assigned a unique phone number. You may choose to transfer your current phone number or be assigned a new one.

Will the SIM card be hard to install?

Installation is different from phone to phone, but in most cases, it is simple, user-friendly and intuitive.

Can we provide our own phones?
We can support user-provided phones from all major manufacturers.
How do I know which SIM card to purchase?

The documentation associated with your device will help you determine which SIM card you will need to purchase. This is important to make sure that your phones will run on our carrier networks.

Support

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