10DLC Compliance Policy
At OpenRoadMobile.com, we are committed to complying with the regulations and guidelines governing 10DLC (10-Digit Long Code) messaging to ensure transparency, security, and legal adherence in our SMS communications.
1. Registration Requirements
All 10DLC numbers used for messaging must be registered with The Campaign Registry (TCR). Businesses utilizing 10DLC for SMS messaging must complete the registration process, including providing details about their use case, company information, and message content.
All 10DLC numbers used for messaging must be registered with The Campaign Registry (TCR). Businesses utilizing 10DLC for SMS messaging must complete the registration process, including providing details about their use case, company information, and message content.
2. Approved Use Cases
Each 10DLC campaign must be associated with an approved use case. Open Road Mobile sends messages for the following purposes:
Each 10DLC campaign must be associated with an approved use case. Open Road Mobile sends messages for the following purposes:
- Customer care and support
- Billing and data usage notifications
- Appointment reminders
- Marketing and promotions (separate opt-in required)
- Transactional notifications
- Two-factor authentication (2FA)
Prohibited use cases include illegal or deceptive content, spam, and content related to SHAFT (Sex, Hate, Alcohol, Firearms, and Tobacco) categories.
3. Consent and Opt-In Requirements
“We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”
Users must provide explicit consent before receiving SMS communications. We follow a strict opt-in policy where users must agree to receive messages through one of the following methods:
- Online form submission
- SMS keyword confirmation (e.g., texting “YES” to opt-in)
- Verbal or written consent
A separate opt-in is required for marketing and promotional messages.
On our customer information collection webpage, we include the following consent language:
“By providing your telephone number, you consent to receive calls, emails, and text messages. MSG & data rates may apply. Message frequency may vary. Reply ‘STOP’ to opt-out and ‘HELP’ for help. View our Privacy Policy for more information.”
“By providing your telephone number, you consent to receive calls, emails, and text messages. MSG & data rates may apply. Message frequency may vary. Reply ‘STOP’ to opt-out and ‘HELP’ for help. View our Privacy Policy for more information.”
Users have the right to opt out at any time by replying “STOP” to any message received from us.
Users must provide explicit consent before receiving SMS communications. We follow a strict opt-in policy where users must agree to receive messages through one of the following methods:
Users must provide explicit consent before receiving SMS communications. We follow a strict opt-in policy where users must agree to receive messages through one of the following methods:
- Online form submission
- SMS keyword confirmation (e.g., texting “YES” to opt-in)
- Verbal or written consent
A separate opt-in is required for marketing and promotional messages.
Users have the right to opt out at any time by replying “STOP” to any message received from us.
Users have the right to opt out at any time by replying “STOP” to any message received from us.
4. Message Content Restrictions
To ensure compliance with carrier and federal regulations, all SMS messages must:
To ensure compliance with carrier and federal regulations, all SMS messages must:
- Be clear and relevant to the registered use case
- Avoid spam-like behavior
- Not contain any misleading or deceptive content
- Follow all applicable laws and industry best practices
5. Message Throughput and Delivery Rates
Carriers assign a trust score to registered 10DLC numbers, which determines the allowable message throughput and delivery rates. Businesses must adhere to these limits to avoid service disruptions or message filtering.
Carriers assign a trust score to registered 10DLC numbers, which determines the allowable message throughput and delivery rates. Businesses must adhere to these limits to avoid service disruptions or message filtering.
6. Compliance with Federal and Carrier Regulations
OpenRoadMobile.com complies with all applicable regulations, including:
OpenRoadMobile.com complies with all applicable regulations, including:
- Telephone Consumer Protection Act (TCPA)
- Cellular Telecommunications Industry Association (CTIA) Guidelines
- Federal Communications Commission (FCC) Rules
Additionally, we ensure that no mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Failure to adhere to these regulations may result in message blocking, fines, or suspension of messaging services.
OpenRoadMobile.com complies with all applicable regulations, including:
Failure to adhere to these regulations may result in message blocking, fines, or suspension of messaging services.
OpenRoadMobile.com complies with all applicable regulations, including:
- Telephone Consumer Protection Act (TCPA)
- Cellular Telecommunications Industry Association (CTIA) Guidelines
- Federal Communications Commission (FCC) Rules
Failure to adhere to these regulations may result in message blocking, fines, or suspension of messaging services.
7. Enforcement and Updates
We continuously monitor our SMS practices to ensure compliance with evolving industry standards. Any updates to this 10DLC Compliance Policy will be reflected in our Privacy Policy and communicated to users as necessary.
For any inquiries regarding our 10DLC compliance, please contact our support team at support@openroadmobile.com or call (321) 710-7816.
We continuously monitor our SMS practices to ensure compliance with evolving industry standards. Any updates to this 10DLC Compliance Policy will be reflected in our Privacy Policy and communicated to users as necessary.
For any inquiries regarding our 10DLC compliance, please contact our support team at support@openroadmobile.com or call (321) 710-7816.