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Open Road Mobile FAQ - Your RV Internet Questions Answered

Discover the Freedom Connect System and Vanguard Connect Router for Reliable RV Internet

Compatibility and Usage

Yes, the Freedom Connect system is the Wi-Fi RV Internet solution for Tiffin Motorhomes and is designed to be compatible with all models, both new and older. The system comes pre-installed in all new Tiffin Motorhomes, ensuring an optimal internet experience right from the start. For older Tiffin Motorhome models, the Freedom Connect system can be retrofitted to provide seamless internet connectivity. The system is specifically engineered to work with Tiffin Motorhomes, offering a reliable, high-quality internet connection that enhances your RV experience.
Yes, the Freedom Connect system supports multiple device connections, allowing you and your family to enjoy seamless internet access on smartphones, tablets, laptops, and other Wi-Fi-enabled devices during your Tiffin Motorhome adventures.
While the Freedom Connect system supports multiple device connections, connecting too many devices simultaneously may impact the overall connection speed. We recommend monitoring your data usage and limiting the number of devices connected when necessary to maintain optimal performance.
Yes, the Freedom Connect system is compatible with various RVs and vehicles, not just Tiffin Motorhomes. The system is designed to provide reliable internet connectivity for anyone on the go, regardless of their vehicle type.
The performance of the Freedom Connect system in remote areas or places with limited cellular coverage largely depends on the strength and availability of the network it relies on. In general, the system will work well in areas with good coverage serviced by AT&T. However, performance may be reduced or the connection might be unavailable in locations with weak or no signal from the service provider. To optimize your connection in remote areas, you may consider using a signal booster or external antenna to enhance the reception.
Data limits or restrictions for the Freedom Connect system depend on the specific service plan you choose with the cellular provider. Some plans may offer unlimited data, while others have a set data allowance per month. It’s essential to review the details of your chosen plan to understand any limitations or potential overage fees. To manage your data usage effectively, consider monitoring your usage and adjusting your online activities accordingly.
Yes, the Vanguard Connect system can be used to create a Wi-Fi hotspot while your RV is in motion, enabling passengers to access the internet during travel. This feature is particularly useful, when combined with Vanguard Connect’s ability to auto switch between cellular carriers, for keeping passengers entertained and connected to the digital world while on the road.

Data Plans and Network

The Atlas Network data plan offers up to 200GB of un-throttled data per month, while the Thor Network data plans offer a range of options from 300GB to 1TB of un-throttled data per month. Both networks provide reliable internet access and are designed to work exclusively with the Freedom Connect system.
No, there is no long-term contract or commitment required for the Atlas Network or Thor Network data plans. You can choose the plan that best suits your needs and modify or cancel it at any time.
Yes, you can pause or suspend your data plan when you’re not using your RV. Please contact our customer support team for assistance in suspending your plan and reactivating it when you’re ready to resume usage.
To modify or upgrade your data plan, please visit the respective Atlas Network or Thor Network data plans sections for instructions on how to change your plan. Our customer support team is also available to help you select the best plan for your needs and guide you through the process.
To activate your Atlas Network or Thor Network data plan, follow the instructions provided in the respective sections. You will need your SIM Card# and your router’s IMEI#, which can be found in the information package we mailed you and on the back of your router.
Data limits or restrictions for the Freedom Connect system depend on the specific service plan you choose with the cellular provider. Some plans may offer unlimited data, while others have a set data allowance per month. It’s essential to review the details of your chosen plan to understand any limitations or potential overage fees. To manage your data usage effectively, consider monitoring your usage and adjusting your online activities accordingly.

Vanguard Connect

The Freedom Connect system is designed to work with the Atlas Network and Thor Network data plans. However, the Vanguard Connect device upgrade allows you to access all U.S. carrier signals, providing seamless connectivity regardless of your mobile carrier.
To upgrade to Vanguard Connect, visit the Vanguard Connect page and follow the instructions provided. The device upgrade offers access to all U.S. carrier signals, automatic monitoring and switching between carriers, and fast, reliable internet connectivity on the go.
The Freedom Connect system’s Atlas Network and Thor Network data plans are designed to work within the United States. If you plan to travel outside the country, consider upgrading to the Vanguard Connect device, which offers more flexibility in terms of carrier compatibility and coverage.
Yes, the Vanguard Connect device is designed to automatically monitor and switch between U.S. carriers to provide you with the strongest signal and fastest connection available.
To improve your internet connection at an RV park, consider upgrading to Open Road Mobile’s Vanguard Connect device, which offers access to all U.S. carrier signals and automatically switches between carriers for the best connection.

Setup and Troubleshooting

To schedule an onboarding session, locate the scheduling calendar in the Tiffin Member Onboarding section, provide the necessary information, and submit the form. Our friendly and knowledgeable agents will guide you through the setup process and answer any questions you may have.
Locate the registration form in the Register Your Freedom Connect section, provide the necessary information, and complete the registration process by verifying your email address. You will then have access to the members-only area, where you can find exclusive resources and connect with fellow Tiffin Motorhome owners.
The Freedom Connect Comprehensive Setup Guide includes step-by-step instructions for setting up, configuring, and optimizing your Freedom Connect and Freedom Connect Access Point systems. If you encounter any issues or require additional support, our team is always available to assist you.
The Freedom Connect system offers a secure connection for your devices, with customizable Wi-Fi broadcast and security options. We recommend following the Comprehensive Setup Guide to properly configure your network security settings and ensure the safety of your personal data.
You can monitor your data usage by accessing your account on the Open Road Mobile website. This will allow you to view your current data consumption and help you manage your usage more effectively.

Customer Support and Resources

As a Tiffin Motorhome owner, you can expect unparalleled customer service and support from the Open Road Mobile team. We are always available to assist you with any questions or concerns you may have and are committed to ensuring your Tiffin Motorhome experience is nothing short of extraordinary.
To update your billing information or change your payment method, log in to your Open Road Mobile account, and access the billing section. Follow the prompts to make the necessary updates or contact our customer support team for assistance.
We offer a 30-day return policy for the Freedom Connect system and Vanguard Connect device. If you’re not satisfied with your purchase, please contact our customer support team to initiate the return process.
While you cannot access customer support directly through the devices, our team is always available to assist you via phone, email, or live chat. We are committed to providing exceptional support to ensure your internet connectivity remains seamless and hassle-free.
We do offer a referral program for satisfied customers who would like to recommend our products and services to others. Please contact our customer support team for more information about the program and how you can participate.

Working Remotely and Data Usage

Full-time RVers can get internet by using an RV Internet solution like the Freedom Connect system from Open Road Mobile. The system offers various data plans and router options, such as Vanguard Connect, to provide reliable, high-speed internet access across all U.S. cellular networks.
A31: To work remotely from your RV, you need a reliable internet connection. Open Road Mobile’s Freedom Connect system offers various data plans and router options, such as the Vanguard Connect, to provide a stable internet connection for remote work.
Yes, you can put a Wi-Fi router in an RV. Open Road Mobile offers the Vanguard Connect router, specifically designed for RV users, providing seamless internet access across all U.S. cellular networks.
The best Wi-Fi router for motorhomes is one that offers reliable connections, broad coverage, and easy setup. Open Road Mobile’s Vanguard Connect router is an excellent choice for motorhome users, as it is designed to work seamlessly with their Freedom Connect system.
The internet speed in an RV depends on the data plan, router, and network coverage. Open Road Mobile’s Freedom Connect system offers high-speed data plans and router options like Vanguard Connect to ensure a fast and reliable internet connection for RV users.

Internet Access in Different Scenarios

A good internet for RV is one that offers reliable and fast connections, broad coverage, and flexible data plans. Open Road Mobile’s Freedom Connect system is an excellent choice, as it is designed specifically for RV users and provides a seamless internet experience.
To get wireless internet in your RV, you can use Open Road Mobile’s Freedom Connect system, which offers a Wi-Fi solution with various data plans and router options. The system is easy to set up and provides reliable internet access for multiple devices.
Yes, you can install internet in an RV using Open Road Mobile’s Freedom Connect system. This system offers a complete Wi-Fi solution for RV users, with various data plans and router options to suit your needs.
Some RVs come with pre-installed Wi-Fi systems, like the Tiffin Motorhomes that feature the Freedom Connect system from Open Road Mobile. This system provides reliable, high-speed internet access for RV users.
To get internet while camping, consider using an RV Internet solution like Open Road Mobile’s Freedom Connect system, which offers various data plans and router options to provide reliable, high-speed internet access even in remote locations.

RV Park Wi-Fi and Security

No, the Freedom Connect system is a complete Wi-Fi solution that includes all necessary equipment for seamless internet access. However, you may choose to add external antennas to further enhance your connection quality and range.
While Wi-Fi at RV parks can be convenient, it may not always provide the best connection speed, stability, or security. An ideal Wi-Fi solution for RV parks would be one that provides:
 
  • Strong and reliable connection
  • Secure and private network
  • Flexibility to switch between carriers for optimal signal strength
 
Open Road Mobile’s Freedom Connect system and Vanguard Connect device offer a tailored Wi-Fi solution for RV users. The system allows you to create your own secure and private network, provides coverage across all U.S. cellular networks, and with the Vanguard Connect device, you can automatically switch between carriers for the best connection. This ensures a stable and high-speed internet experience, even at RV parks with limited or unreliable Wi-Fi.
Using Wi-Fi at an RV park can pose security risks, as the networks are often public and shared among multiple users. This makes it easier for hackers to intercept your data or gain access to your devices. To stay safe when using RV park Wi-Fi, consider:
 
  • Using a Virtual Private Network (VPN) to encrypt your data
  • Avoiding sensitive activities, such as online banking or accessing personal accounts
  • Ensuring your devices have updated security software
The amount of hotspot data needed to work from home varies depending on your specific needs and activities. Some factors to consider include:
 
  • Type of work: Tasks such as email and web browsing consume less data than video conferencing or large file transfers.
  • Number of devices: More devices connected to your hotspot will consume more data.
  • Frequency and duration of use: The more often and longer you use your hotspot, the more data you will consume.
 
As a rough estimate, a light user may need around 10-20GB per month, while a heavy user may require 50GB or more. Open Road Mobile offers various data plans for the Freedom Connect system and Vanguard Connect device, with options ranging from 25GB to 1000GB per month, so you can choose the plan that best suits your work-from-home needs.
If a campground does not have internet access, you can still get Wi-Fi by using a cellular-based solution. Open Road Mobile’s Freedom Connect system and Vanguard Connect device provide reliable internet connectivity by utilizing cellular networks. This allows you to create your own secure and private Wi-Fi network at the campground, even if there is no existing internet infrastructure. With coverage across all U.S. cellular networks, you can stay connected in most locations, ensuring a seamless internet experience during your camping adventures.

Starlink and Alternative Solutions

Starlink is a satellite internet service provided by SpaceX. While it offers high-speed internet access in remote areas, there are a few downsides for RV users:
 
  • Cost: The upfront cost of the Starlink equipment and the monthly subscription fee can be quite high compared to other RV internet solutions.
  • Portability: The Starlink dish is not designed specifically for RV use, and setting it up and taking it down can be cumbersome for frequent travelers.
  • Availability: As of my knowledge cutoff in September 2021, Starlink’s coverage is still expanding and may not be available everywhere in the U.S. or internationally.
  • Obstructions: Starlink requires a clear line of sight to the sky, and any obstructions like trees or buildings can impact the connection quality.
Open Road Mobile’s Freedom Connect system and Vanguard Connect device offer a more portable and cost-effective solution tailored for RV users, providing reliable internet connectivity across all U.S. cellular networks.
While Starlink offers high-speed internet access, its performance may vary depending on factors such as network congestion, satellite availability, and weather conditions. In contrast, the Freedom Connect system and Vanguard Connect device provide a more consistent connection by leveraging multiple cellular networks for seamless connectivity.
 
  • Strong and reliable connection
  • Secure and private network
  • Flexibility to switch between carriers for optimal signal strength
 
Open Road Mobile’s Freedom Connect system and Vanguard Connect device offer a tailored Wi-Fi solution for RV users. The system allows you to create your own secure and private network, provides coverage across all U.S. cellular networks, and with the Vanguard Connect device, you can automatically switch between carriers for the best connection. This ensures a stable and high-speed internet experience, even at RV parks with limited or unreliable Wi-Fi.
Starlink does support simultaneous connections for multiple devices. However, the overall connection speed might be affected when multiple devices are in use, especially if they require high bandwidth. The Freedom Connect system and Vanguard Connect device are designed specifically for RV users, allowing for multiple device connections while maintaining optimal performance.
 
  • Using a Virtual Private Network (VPN) to encrypt your data
  • Avoiding sensitive activities, such as online banking or accessing personal accounts
  • Ensuring your devices have updated security software
The amount of hotspot data needed to work from home varies depending on your specific needs and activities. Some factors to consider include:
 
  • Type of work: Tasks such as email and web browsing consume less data than video conferencing or large file transfers.
  • Number of devices: More devices connected to your hotspot will consume more data.
  • Frequency and duration of use: The more often and longer you use your hotspot, the more data you will consume.
 
As a rough estimate, a light user may need around 10-20GB per month, while a heavy user may require 50GB or more. Open Road Mobile offers various data plans for the Freedom Connect system and Vanguard Connect device, with options ranging from 25GB to 1000GB per month, so you can choose the plan that best suits your work-from-home needs.
Yes, Starlink’s satellite internet service can be affected by weather conditions like rain, snow, or heavy cloud cover, which may cause signal degradation or temporary service interruptions. The Freedom Connect system and Vanguard Connect device, on the other hand, rely on cellular networks, which are generally less susceptible to weather-related disruptions.
Setting up and managing a Starlink connection for an RV can be more complicated than using an RV-specific solution like the Freedom Connect system or Vanguard Connect device. The Starlink dish requires proper alignment and a clear line of sight to the sky, which may be challenging in certain locations or during inclement weather.
While Starlink provides customer support, it may not be specifically tailored to the unique needs and requirements of RV users. The Freedom Connect system and Vanguard Connect device are designed with RV users in mind, offering dedicated support to address any questions or concerns that may arise during your RV adventures.